Privacy Policy

At Proud2Be CIC, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you have any comments or questions about this Privacy Policy or wish to report any violation of this Privacy Policy, please email info@proud2be.co.uk or write to Data Protection Officer, Proud2Be CIC, The Mansion, Totnes, Devon, TQ9 5RP. Alternatively, you can telephone 01803 864321.

Who are we?

Proud2Be CIC is a social enterprise that supports lesbian, gay, bisexual, trans, questioning, intersex and/or asexual+ (LGBTQIA+) people and their families, in South Devon and beyond, to lead empowered, fulfilled and authentic lives. Proud2Be CIC is a community interest company limited by guarantee (no. 08070631). The registered address is The Mansion, Fore Street, Totnes, Devon, TQ9 5RP.

For the purposes of this policy, references to ‘we’, ‘us’ and ‘Proud2Be’ mean Proud2Be CIC.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to make a donation, to submit a comment on our blog or if you register to receive one of our regular newsletters.

What type of information is collected from you?

The personal information we collect might include your name, job title, organisation, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We will collect your personal data in a number of ways including, but not limited to:

  • When you sign up to our e-newsletter
  • When you complete a campaign action online (pledging your support, for example)
  • When you sign up as a volunteer
  • When you submit a comment on our website blog
  • When you make a donation to us, either by post, online (either directly or by using a third-party donation platform), over the phone or via SMS/text donation. We also collect information about you when you make a donation to us through setting up a standing order or Direct Debit
  • When you attend events hosted by Proud2Be.
  • When you engage with us on social media.
  • When you visit our website.
  • When you apply to work for Proud2Be
  • When you contact us by any means with questions, information requests etc.
  • When you’ve given a third-party permission to share with us the information they hold about you.

We will ensure that this information is processed in a lawful manner and is only used for relevant and necessary purposes.

We may use your information to:

  • process a donation that you have made
  • process orders that you have submitted
  • to carry out our obligations arising from any contracts entered into by you and us
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest to you.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We will tell you how long this is, when we initially collect your information. If you have signed up to receive email communications from Proud2Be, you will continue to receive these until you actively unsubscribe.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who has access to your information?

We will not sell or rent your information to third parties and will not share your information with third parties for marketing purposes.

When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@proud2be.co.uk or telephone on 01803 864321.

How you can access and update your information

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at: info@proud2be.co.uk, or write to the Data Protection Officer, Proud2Be CIC, The Mansion, Fore Street, Totnes, Devon, TQ9 5RP. Alternatively, you can telephone 01803 864321, stating your full name and providing us with sufficient information to verify your identity.

Please also help us to respond quickly by indicating why you think we hold personal information about you and what information you think we may hold.

Please note that no access fee will be charged for reasonable access requests, however we retain the right to charge for repeat or excessive requests.

Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Data security

We will put in a place a range of measures and data security protocols to ensure that your data is kept safe and secure, including keeping all data password protected.

Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So, while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

This website uses Google Analytics, a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. The cookies do not have access to or use any personally identifiable information.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people. Wordfence includes an endpoint firewall and malware scanner. Threat Defense Feed arms Wordfence with the newest firewall rules, malware signatures and malicious IP addresses it needs to keep our website safe. Rounded out by a suite of additional features, Wordfence is the most comprehensive WordPress security solution available. Wordfence only uses data about your visit and does not store personally identifiable information. Please read Wordfence’s privacy policy.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

18 or Under

We will do everything to ensure that the welfare of any children using our site is protected.  If you are a child please get a parent, carer or guardian’s permission before you provide us with information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Request to stop future contact

If you do not want to be contacted in the future by us, please email us at: info@proud2be.co.uk.

Consent to collection and use of personal information

By using this website, you acknowledge that you have read the terms of this privacy policy and that you consent to the collection and use of your personal information as described in this privacy policy.

Changes to this privacy policy

We reserve the right to remove or amend this privacy policy from time to time.

If we decide to replace or change it, we will post a new policy or the changes to this privacy policy on this page and we encourage you to visit this page frequently to stay informed. By visiting this page on Proud2Be website following the posting of a new policy or changes to this privacy policy will indicate your acceptance of the new policy or these changes.

This policy is effective from 22nd May 2018.

 

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